Privacy Policy
Last Updated: 12 October 2026
AgainNew (“AgainNew”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, purchase products, sell devices, use rental services, access B2B services, or contact our support team.
By using our website or services, you acknowledge this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
Full name.
Mobile number and email address.
Billing, pickup, and delivery addresses.
Account and profile information.
Order and Transaction Information
Products viewed, purchased, sold, or rented.
Order history, invoices, refunds, and payment status.
Device details, condition, IMEI or serial number where required for the transaction.
Pickup, delivery, warranty, and return information.
Identity and Business Verification Information
Where required for a transaction or service, we may collect information for identity verification, fraud prevention, or business verification. This may include relevant identity documents, verification results, and business documents such as GST, PAN, or Udyam details.
Identity documents and sensitive information will be requested only where necessary for the relevant purpose and handled according to applicable requirements.
Technical Information
IP address and device/browser information.
Website usage, page interactions, and diagnostic logs.
Cookies and similar technologies, subject to applicable settings and consent requirements.
2. How We Use Your Information
We may use your information to:
Create and manage customer accounts.
Process purchases, sales, rentals, and B2B transactions.
Arrange device pickup, delivery, verification, and quality checks.
Calculate device valuations and communicate offers.
Process payments, refunds, and seller/vendor settlements.
Provide order tracking, customer support, warranty, and return services.
Verify identity or business eligibility where required.
Detect fraud, unauthorized access, and suspicious transactions.
Improve website performance, features, and customer experience.
Send service-related notifications and, where permitted, marketing communications.
Meet legal, regulatory, accounting, and record-keeping obligations.
3. Payments
Payments may be processed through third-party payment providers or banking channels. Your payment information may be handled by those providers under their own privacy and security practices.
AgainNew does not intend to store complete payment card credentials or other payment authentication secrets on its own systems unless expressly required and legally permitted.
Payment confirmation and transaction references may be retained for order management, reconciliation, refunds, and compliance.
4. Cookies and Analytics
We may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, understand website traffic, and measure marketing performance.
You may be able to manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect some website features.
Where analytics or advertising services are used, information may be processed by the relevant providers under their applicable policies and settings.
5. When We Share Information
We may share relevant information with trusted parties when necessary to provide our services, including:
Payment gateways and banking partners.
Courier, logistics, pickup, and delivery partners.
Authorized vendors, riders, sellers, and service providers involved in a transaction.
Identity or business verification providers.
Hosting, security, analytics, communication, and technical service providers.
Professional advisers, auditors, regulators, or law enforcement authorities where legally required.
We limit information sharing to what is reasonably necessary for the relevant purpose. We do not authorize service providers to use customer information for unrelated purposes where prohibited by applicable agreements or law.
6. Device Information and IMEI
For eligible device purchases, sales, rentals, warranty claims, or quality checks, we may collect device identifiers such as IMEI or serial numbers.
This information may be used to identify the device, prevent fraud, verify transaction records, manage warranty or returns, and support service operations. Access should be restricted to authorized personnel who require it for these purposes.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal requirements.
Retention periods may vary depending on the type of information and the relevant legal or operational requirement. When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the system, safeguards may include access controls, authentication, encryption where appropriate, secure transmission, monitoring, and restricted staff permissions.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards and address identified security issues.
9. Your Privacy Rights and Choices
Subject to applicable law, you may be able to:
Request access to personal information associated with your account.
Request correction of inaccurate information.
Request deletion of eligible information.
Withdraw consent where processing relies on consent.
Opt out of marketing communications.
Raise concerns about how your information is handled.
Some information may need to be retained to complete transactions, maintain legally required records, prevent fraud, or resolve disputes.
To submit a privacy-related request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing a request.
10. Children's Privacy
Our services are intended for users who are legally able to enter into the relevant transactions. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Those services may have their own privacy policies and practices. We are not responsible for the privacy practices of independent third parties, and we encourage you to review their policies before providing information.
12. International Data Processing
Some service providers may process or store information in locations outside your state or country. Where applicable, such processing and transfers will be handled in accordance with relevant legal requirements and appropriate safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be published on this page with a revised “Last Updated” date.
Please review this page periodically to stay informed about our privacy practices.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact AgainNew through the official contact details listed on our website's Contact Us page.
Website: AgainNew
Please use the current official contact details published on our website for privacy-related requests.