Shipping Policy
Last Updated: 12 October 2026
This Shipping Policy explains the shipping, dispatch, pickup, and delivery arrangements for purchases made through AgainNew.
Shipping terms differ between single-product purchases and B2B or bulk purchases. Customers and business buyers should review the applicable order details and transaction terms before confirming their purchases.
1. Single-Product Purchases
This section applies to eligible single-product purchases made through AgainNew.
Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable. Processing times may vary depending on product availability, verification requirements, warehouse operations, and other operational factors.
Shipping Charges
Applicable shipping or delivery charges will be displayed during checkout or in the order summary, where applicable.
Charges may vary based on the delivery PIN code, product, shipment size, and available logistics services.
Dispatch and Delivery
Estimated dispatch and delivery timelines will be communicated during checkout or through the order confirmation process where available.
Actual delivery may be affected by:
PIN code serviceability.
Product availability.
Courier and logistics operations.
Weather conditions or other unforeseen disruptions.
Incorrect or incomplete delivery information.
Delivery estimates are indicative unless expressly confirmed otherwise.
Shipment Tracking
Where tracking is supported, customers may use the tracking information provided through AgainNew to check shipment progress.
Delivery Address
Customers must provide an accurate and complete delivery address and contact number. If an address is incorrect or delivery cannot be completed, additional delivery attempts, delays, or other applicable charges may arise according to the relevant logistics terms.
Failed or Delayed Delivery
If delivery is delayed or unsuccessful, customers should contact AgainNew through the official Contact Us page and provide their order number.
Shipping delays do not automatically qualify an order for a refund. Refund eligibility is determined under the applicable Refund Policy and order terms, subject to applicable law.
2. B2B and Bulk Purchases
B2B and bulk purchases may involve multiple devices, large lots, palletized shipments, or other arrangements that differ from single-product deliveries.
Shipping terms for bulk purchases are governed by the applicable Bidding Sheet, bulk order confirmation, invoice, or other agreed transaction terms.
Shipping Charges
Shipping and logistics charges for bulk orders may differ from single-product shipping charges.
The applicable Bidding Sheet or agreed transaction documents should specify the shipping charges, responsibility for transportation costs, and any additional handling or delivery charges where applicable.
Buyers should confirm these details before placing a bid or confirming a bulk purchase.
Dispatch and Delivery Timeline
Bulk dispatch and delivery timelines depend on the lot size, product availability, payment confirmation, packaging, inspection requirements, logistics arrangements, and the agreed transaction schedule.
The applicable Bidding Sheet or order confirmation should specify the expected dispatch or delivery arrangements where available.
Shipping Method and Collection
Depending on the transaction, bulk orders may be shipped through an agreed logistics provider or collected by the buyer or an authorized representative.
The applicable transaction terms will determine the shipping method, collection arrangements, and responsibility for associated costs.
Shipment Tracking and Documentation
Tracking details, dispatch confirmation, invoices, packing information, and other shipment documentation will be provided where supported by the applicable bulk fulfillment process.
Inspection and Delivery Acceptance
Buyers should inspect bulk shipments in accordance with the inspection, acceptance, and discrepancy-reporting requirements specified in the applicable Bidding Sheet or agreed transaction terms.
Any shortage, transit damage, incorrect lot, or material discrepancy should be reported within the applicable timeframe and supported by relevant evidence, such as photographs, shipment documentation, or inspection records.
Bulk Shipping Exceptions
Bulk shipments may require special handling, transport arrangements, or additional coordination. Any specific delivery restrictions, extra charges, insurance arrangements, or allocation of transit risk should be clearly stated in the applicable Bidding Sheet or agreed transaction documents.
3. PIN Code Serviceability
Delivery is subject to serviceability at the customer's or buyer's PIN code.
A PIN code may be eligible for single-product delivery but unavailable for a particular bulk shipment, depending on shipment size, logistics availability, and operational constraints.
AgainNew may confirm serviceability before accepting or dispatching an order. Customers should provide accurate address details to avoid delays.
4. Packaging and Shipment Handling
Products will be packaged according to the applicable product and shipping requirements.
For bulk shipments, packaging, lot identification, handling, and shipment preparation may follow additional conditions specified in the Bidding Sheet or agreed order documentation.
Customers and buyers should retain shipment packaging and relevant delivery evidence when reporting a shipping-related issue.
5. Shipping Issues and Support
For single-product shipping queries, contact AgainNew with your order number and tracking reference, where available.
For B2B or bulk shipping queries, provide the bulk order number, lot reference, or applicable Bidding Sheet reference.
AgainNew will review the shipment details and coordinate with the relevant logistics provider or operational team where appropriate.
6. Relationship With Refunds and Warranty
This Shipping Policy governs shipping and delivery arrangements only.
Returns, refunds, cancellations, and warranty claims are handled under the applicable Refund Policy, product warranty terms, Bidding Sheet, and other agreed transaction conditions.
Shipping delays or transit issues do not automatically establish refund or warranty eligibility. The relevant terms and applicable law will determine the available remedies.
7. Changes to This Policy
AgainNew may update this Shipping Policy as its services and logistics arrangements change. The latest version will be published on this page with an updated date.
Specific shipping conditions agreed for an existing bulk transaction will be considered alongside this policy, subject to applicable law.
8. Contact Us
For shipping and delivery assistance, contact AgainNew through the official Contact Us page on our website.
Please provide your order number, tracking reference, or bulk lot/Bidding Sheet reference, as applicable, so the team can review your request.