Refund Policy

Last Updated: 12 October 2026

This Refund Policy explains the refund terms applicable to purchases made through AgainNew. Different rules apply to single-product purchases and bulk purchases.

1. Single-Product Purchases

This refund policy applies to eligible Buy – Single Product purchases made through AgainNew.

Refunds may be considered in accordance with the applicable product listing, return policy, warranty terms, and order conditions.

Eligible reasons may include:

• The product received is incorrect.

• The product is damaged or materially different from the listing, subject to verification.

• The product has a qualifying issue covered by the applicable return or refund terms.

• An order is cancelled and a refund is due under the applicable terms.

All refund requests are subject to eligibility checks, applicable timelines, product condition requirements, and verification by AgainNew.

2. Bulk Purchases — Separate Refund Terms

The standard single-product refund policy does not apply to bulk purchases.

Bulk purchases, including lots purchased through bidding or other bulk-order arrangements, are governed by the specific terms stated in the applicable Bidding Sheet and the agreed transaction conditions.

The Bidding Sheet may specify:

• Refund eligibility and conditions.

• Cancellation terms.

• Lot description, quantity, and condition.

• Inspection and acceptance requirements.

• Payment terms.

• Dispute handling and any applicable remedies.

Buyers must review the Bidding Sheet and the applicable terms before placing a bid or confirming a bulk purchase.

Any refund, cancellation, or other remedy for a bulk purchase will be determined according to the applicable Bidding Sheet and agreed terms, subject to applicable law.

3. Refund Request Process

For eligible single-product purchases, customers should contact AgainNew through the official support channels listed on the Contact Us page and provide their order number, reason for the request, and supporting photographs or other evidence where relevant.

For bulk purchases, buyers should refer to the relevant Bidding Sheet and contact AgainNew support with the order or lot reference and details of the issue.

4. Refund Verification and Processing

AgainNew may review order records, product condition, delivery information, inspection reports, and other relevant evidence before deciding a refund request.

Where a refund is approved, it will be processed through the applicable payment or settlement method and within the timeframe communicated by AgainNew, subject to payment-provider and banking processing times.

5. Contact Us

For refund-related questions, please contact AgainNew through the official Contact Us page on our website.

Please include your order number or bulk lot reference so that the support team can review the relevant transaction terms.

6. Policy Updates

AgainNew may update this policy from time to time. The latest published version will apply subject to applicable law and any specific terms already agreed for an existing transaction.